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Terms & Conditions

1. Introduction

1.1. By using, visiting and/or accessing any part of the casinoxbit.com website and or any sub-domain, website or mobile application that we own or operate (the “Website”) and/or registering an account on the Website you agree to be bound by these Terms and Conditions, our Privacy Policy, our Cookies Policy and any other rules applicable to our betting or gaming products available on the Website (together the "Terms"),and are deemed to have accepted and understood all the Terms.

1.2. You should read the Terms carefully, if you do not agree with them and/or cannot accept them, please do not use, visit or access the Website.

1.3. These Terms may be changed by us from time to time for any reason (including compliance with applicable legislation or requirements of regulators). Current version of the Terms will be available on the Website. If you continue to use the Website after such changes come into effect you are deemed to have accepted such changes to the Terms.

1.4. www.casinoxbit.com is operated by Bit Gaming LLC a company registered under the laws of St. Vincent and the Grenadines under registration number 950 LLC 2021.

Bit Gaming LLC (casinoxbit.com) is fully licensed by the Curacao Gambling authority under license number GLH-OCCHKTW0705052021.

1.5. Reference to “you”, “your”, “customer”, “user” or “player” shall mean any person using the Website or any services available thereon and/or any registered customer of the Website.

1.6. Reference to “games” shall mean Casino, Live Casino, Sportsbook, cards, and other games as may from time to time become available on the Website casinoxbit.com reserves the right to add and remove Games from the Website at its own discretion.

 

2. Your Account

2.1. Legal requirements

2.1.1. Reference to the “Account” shall mean an account registered by you on the Website after accepting and agreeing to these Terms. By registering an Account you declare that you are over 18 years of age or of a higher minimum legal age as stipulated in the jurisdiction of your residence under the laws applicable to you. It is your sole responsibility to know whether the services available on the Website are legal in the country of your residence. Persons who are under age of 18 years are not allowed to use the Website and/or any services available on it.

2.1.2. You are not allowed to register on the Website and use our services if you are a resident of Aruba, Australia, Bonaire, Curacao, France, Iran, Iraq, Netherlands, Saba, Spain, St Maarten, Statia, U.S.A or the U.S.A dependencies, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.

2.1.3 NetEnt Games and Content Country Restrictions
All NetEnt games games and content are not available for United States of America, United Kingdom, Spain, France and Italy, Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden and Switzerland.
2.1.4 NetEnt Branded Game Territories
Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix & Motörhead is not offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.
2.1.5 In addition to the jurisdictions set out in paragraph 5.3.1, Planet of the Apes Video Slot is not offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
2.1.6 Vikings Video Slot is not offered in the following jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.
2.1.7 In addition to the jurisdictions set out in paragraph 5.3.1, Narcos Video Slot is not offered in the following territories: China, Indonesia, South Korea.
2.1.8 Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man),can only be played in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

 

2.2. Registration of Account

2.2.1. In order to place bets, play games and deposit money you need to register the Account on the Website.

2.2.2. To register the Account, you must provide complete and up-to-date information including a mobile number, e-mail address, username, password and other mandatory information requested on the registration form.

2.2.3. By registering the Account on the Website you agree to specify your legal name. We may take action to check the accuracy of the information you provide. You’re not allowed to change this data, but there are cases in which you can individually request for changing of data by contacting Website customer support, such as an honest mistake etc.

2.2.4. If you choose, or you are provided with a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party. We will never ask you to reveal your password and will never initiate contact with you to ask you for the memory joggers associated with your password.

2.2.5. Employees, former employees of service providers and/or affiliated persons are not permitted to register the accounts on the Website and cannot exploit the services and promotions available on it. Same rules apply to family members of the above mentioned. Violation of this rule will result in the account being permanently closed and the referred accounts will be considered as fraudulent. Any winnings derived from such activities will be deemed as forfeited by the account holder and only the deposited amount will be returned to the account holder.

2.2.6 You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form

2.3. Account issues

2.3.1. If you forget your password or think that somebody knows details of your personal data, moreover if you suspect that another user is taking an unfair advantage through cheating or collusion you must report the suspicion to us.

2.3.2. We reserve the right to declare any bet or transaction void partially or in full if we, at our own discretion, would deem it obvious that any of the following circumstances have occurred:

1) the Account holder or people associated with the Account holder may directly or indirectly influence the outcome of an event;

2) the Account holder and or people associated with the Account holder are directly or indirectly avoiding the rules of the Website;

3) the result of an event or the bet has been directly or indirectly affected by criminal activity;

4) the odds of an event have significantly been changed due to a public announcement in relation to the event;

5) bets have been placed that would not have been accepted otherwise, but they were accepted during periods when the Website have been affected by technical problems;

6) due to an error, such as a mistake, misprint, technical error, human error, force majeure or otherwise, bets have been offered, placed and or accepted due to this error.

2.3.3. When we close or suspend an Account for whatever reason, we reserve the right to close any future Accounts that may be registered by the same person, device, address, or that may use the same payment wallets or credit cards and void/cancel all bets and transactions of that Accounts.

2.3.4. We offer two-factor authentication (2FA) as additional protection from unauthorized use of your Account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.

2.4. By registering the Account on the Website you undertake, declare and warrant that:

2.4.1. You are over 18 years of age or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to you and, under the laws applicable to you, you are allowed to participate in the Games offered on the Website.

2.4.2. You will use this Website and your Account solely and exclusively for the purpose of your genuine participation in the Games and not for any financial or other operations; your participation in the Games will be strictly in your personal non-professional capacity for recreational and entertainment reasons only.

2.4.3. You participate in the Games on your own behalf and not on behalf of any other person;

2.4.4. You are not resident in Curacao, France, Iran, Iraq, Netherlands, North Korea, Singapore, Spain, St Maarten, Statia, U.S.A or the U.S.A dependencies, Ukraine, United Kingdom.

2.4.5. All information that you provide to casinoxbit.com is true, complete, and correct, and that you shall immediately notify us of any change of such information.

2.4.6. You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from casinoxbit.com

2.4.7. All money that you deposit into your Account is not tainted with any illegality and, in particular, do not originate from any illegal activity or source.

2.4.8. You understand that by participating in the Games you take the risk of losing money deposited into your Account.

2.4.9. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. Casinoxbit.com hereby reserves the right to invalidate or close your Account or invalidate your participation in a Game in the event of such behavior.

2.4.10. In relation to deposits and withdrawals of funds into and from your Account, you shall only use credit cards and other financial instruments that are valid and lawfully belong to you.

2.4.11. The computer software that we make available to you is owned by casinoxbit.com or other third Parties and protected by copyright and other intellectual property laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions hereby established and in accordance with all applicable laws, rules and regulations.

 

2.4.12. Games played on the Website should be played in the same manner as games played in any other setting. You shall be courteous to other players and representatives of casinoxbit.com and shall avoid rude or obscene comments, including in chat rooms.

 

3. Multi Accounts

3.1. You can sign up (register) and use only one Account on the Website.

3.2. Only one Account for each household, IP address and computer or device is allowed. If two or more users share the same household, IP address and computer or device we must be informed by the respective Accounts’ holders in advance.

3.3. If you sign up or attempt to register more than one Account, for whatever reason, we may block or close any or all of your Accounts at our discretion. We may also void all the bets that have been placed in the duplicate Accounts, block bonuses and gifts and void withdrawal requests. In addition, any returns, winnings, or bonuses have been gained or accrued during the duplicate account lifecycle will be forfeited from you.

 

4. Payouts

4.1. When the outcome of a Game you participate in becomes determined or, where applicable, casinoxbit.com has confirmed the relevant result of an event and settled the markets; all winnings will be available on your Account.

4.2. If casinoxbit.com mistakenly credits your Account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of casinoxbit.com and the amount will be deducted from your Account. If prior to casinoxbit.com becoming aware of the error you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by you to casinoxbit.com In the event of an incorrect crediting, you are obliged to notify casinoxbit.com immediately.

4.3. casinoxbit.com may carry out additional verification and identification procedures for any withdrawal or reserves the right to carry such verification procedures at any level of withdrawals. Transactions may be checked to prevent money laundering.

 

5. Deposits

5.1. To have a possibility to place bets and play for real money you have to deposit XBB / crypto into your Account. 

5.2. We accept payments in various crypto currencies. 

5.3. Casinoxbit.com reserves the right to use additional procedures and means to verify your identity (KYC) when effecting deposits into an Account and to close an Account if you fail to send these documents to casinoxbit.com

5.5. By depositing you confirm that all deposits are authorized and you won’t try to decline them or take any action which will cause such payment to be reversed by the third party, in order to avoid any legitimate liability.

5.6. As a prevention of money laundering, a deposit must be wagered at least once before a withdrawal can be made. Please note that if wagering requirements are in place, the wagering requirement needs to be respected before a withdrawal is requested.

5.7. Casinoxbit.com doesn’t allow making 3rd party deposits (by a friend, relative, partner, wife or husband).  If the 3rd party deposits are noticed all winnings will be forfeited and sent back to casinoxbit.com and the deposit will be returned to the rightful owner of the Account.

 

6. Withdrawals

6.1. You may have to provide your KYC documents, such as bank statement, copy of a personal identification document, proof of address, when claiming a withdrawal for the first time. 

6.2. Casinoxbit.com reserves the right to change the maximum allowed sum per one transaction at any time and without prior notification.

6.3. A withdrawal request will not be processed until all wagering requirements have been met.

6.4. It will not be possible to withdraw funds marked as “Bonus - XBB”, as well as funds stuck in an aborted game.

6.5. Casinoxbit.com has the right to refuse withdrawal if the total bet amount is less than the amount of the last deposit. You have to turn over the initial deposit at least one time before being able to withdraw.

6.6. All withdrawal requests are processed within two (2) banking days, but there are cases where these timing can be longer, depending on additional account checks and public holidays.

6.7. A user cannot withdraw funds in excess of his/her Account balance.

6.8. Withdrawals will be made to you through methods available to you in “Cashier”.

6.9. When a withdrawal is cancelled, the funds are returned back to your Account and you can make use of those funds accordingly on the Account. casinoxbit.com does not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation either by you or by us.

6.10. Please be advised that our products are consumed instantly during gameplay. Thus, we cannot provide refunds, returns of monies, or cancellation of the requested service when playing. If you play a Game with real money, the money will be drawn from your Account instantly.

6.11. You may only withdraw the maximum amount of XBU 10,000 in any 24 hour and maximum amount of XBU 50,000 in a 30 days period unless a larger amount has been agreed by us.

6.12. Prior to accepting a withdrawal we may request that you provide legal identification for example certified copies of passports, ID cards or other such documentation as we feel is required in the circumstances. We may also carry out phone verification, face verification or other such verification as is required to ensure that you are who you say you are.

6.13. You can only have one pending withdrawal (ie. requested but not processed) per payment method at any one time. Furthermore, depending on the method used, you can make only one withdrawal request per 24 hours period.

6.14. If you win more than XBB 10,000 (or the equivalent in your Account currency),casinoxbit.com reserves the right to divide the payout into weekly instalments of maximum XBB 2,500, until the full amount is paid out. All progressive jackpot wins will be paid in full.

6.15. The maximum daily winning amount for one Customer cannot exceed XBB 100,000. The “day” means the time between 00:00 GMT and 23:59 GMT.

 

7. Account Closure

7.1. You may close your Account at any time and request a withdrawal of the balance of the Account, subject to the deduction of relevant withdrawal charges. To close your Account, you must first cancel any open bets if applicable, and contact the Website customer support. The effective closure of the Account will correspond to the termination of casinoxbit.com In case the reason behind the closure of the Account is related to concerns about possible gambling addiction you shall inform casinoxbit.com

7.2. The method of repayment will be at our absolute discretion.

7.3. casinoxbit.com reserves the right to close your Account and to refund to you the "Available to withdrawal” balance, subject to the deduction of relevant withdrawal charges, at casinoxbit.com’s absolute discretion and without any obligation to state a reason or give prior notice.

7.4. casinoxbit.com reserves the right to cancel and remove any bonus amount awarded to you if not been used within 1 month from the date awarded.

7.5. casinoxbit.com reserves the right to refuse a withdrawal claim in case of fraud, in which case an Account will be suspended and the payment not processed.

7.6. casinoxbit.com will review all player Accounts and classify them at its discretion. Once a player is classified as a “bonus hunter” or “bonus abuser”, all winnings and bonuses will be void and the Account will be suspended and the payment not processed.

 

8. Personal Information

8.1. We will comply with applicable data protection laws in respect of the personal information you supply to us. Your personal information is processed in accordance with our Privacy Policy, a copy of which is available by clicking here

 

9.Criminal and fraudulent activity

9.1. Criminal Activity

In the case when any irregularity (including a suspicion of attempted money-laundering or fraud) has been noticed, casinoxbit.com reserves the right to close Accounts and/or report about criminal or other suspicious activities provided through one or multi Accounts to the relevant existing regulatory or law enforcement authorities. All offenders’ Account balances will be blocked, withdrawals will be void, deposits and winnings will be forfeited.

9.2. Collusion and cheating

casinoxbit.com is eligible to disable users Accounts and forfeit their Account balances (including deposits and winnings) if they will be noticed of gaining, attempting to gain an advantage of trading information of their cards or establishing a collusive agreement with other users to take an unfair advantage. These advantages may consist of chip dumping and transfer, discussing a hand during play, multiple using a single Account, soft playing. casinoxbit.com provides the rigorous examination of play by both manual and automated ways and investigates all related user complaints. In addition, casinoxbit.com provides proactively and randomly examining gameplays and Accounts.

9.3. Fraudulent activity

Once casinoxbit.com noticed a fraudulent, unlawful, dishonest or improper activity on the Website, we are eligible to block user’s Account with forfeiting of all Account balances without prior notification. In such cases, casinoxbit.com reserves the right to report fraudulent activity to existing regulatory and law enforcement authorities including but not limited to banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such user.

 

10. Live Chat

10.1. As part of your use of the Website, casinoxbit.com may provide you with a chat facility, which is moderated by us and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on such a facility. Your use of the chat facility should be for recreational and socializing purposes, and is subject to the following rules.

10.2. You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred, or profanity.

10.3. You shall not make statements that are abusive, defamatory or harassing or insulting to the Website or casinoxbit.com

10.4. You shall not make statements that advertise, promote or otherwise relate to any other online entities.

10.5. You shall not make statements about casinoxbit.com the Website, or any other Internet site(s) connected to casinoxbit.com that are untrue and/or malicious and/or damaging to casinoxbit.com

10.6. You shall not collude through the chat rooms or separate chat. Any suspicious chats will be reported to the relevant regulatory or law enforcement authority.

10.7. In the event if you breach any of the above provisions relating to the chat facility, casinoxbit.com shall have the right to remove the chat room or immediately terminate your Account. Upon such termination, casinoxbit.com shall refund to you any funds which may be in your Account over and above any amount which may be owing to us at such time (if any).

 

11. Crashed & Aborted Games

11.1. casinoxbit.com is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the gameplay. Refunds may be given solely at the discretion of casinoxbit.com

11.2. casinoxbit.com shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Website or its content, including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the Website or its content or any errors or omissions in content.

11.3. In the event of a casino system malfunction, all wagers are void.

11.4. In the event a Game is started but miscarried because of a failure of the system, casinoxbit.com shall refund the amount wagered in the Game to you by crediting it to your Account or, if an Account no longer exists, by paying it to you in an approved manner; and if you have an accrued credit at the time the Game miscarried, credit to your Account the monetary value of the credit or, if an Account no longer exists, pay it to you in an approved manner.

 

12.Duties

12.1. casinoxbit.com reserves the right to assign or otherwise lawfully transfer its rights and obligations under the Terms. You shall not assign or otherwise transfer your rights and obligations under these Terms.

13. Complaints

13.1. If you have a complaint, you can email to the Website customer support at support-team@casinoxbit.com.

13.2. casinoxbit.com will use best efforts to resolve a reported matter promptly.

13.3. If you have a query with regard to any transaction you may contact casinoxbit.com per email:  support-team@casinoxbit.com  with details of the query. We will review any queried or disputed transactions. Our judgment is final.

 

14. Agreement & Admissibility

14.1. These Terms, the Privacy Policy, the Cookies Policy and any document expressly referred to in them and any guidelines or rules posted on the Website constitute the entire agreement and understanding between you and casinoxbit.com with respect to this Website and save in the case of fraud it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and casinoxbit.com with respect to this Website.

14.2. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relate to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

14.3. If any provision of these Terms is held to be illegal or unenforceable, such provision shall be severed from these Terms and all other provisions shall remain in force unaffected by such severance.

14.4. In case of inconsistency of textual content between language versions, the English version of the Website shall prevail.

14.5. These Terms are governed by the laws of Curacao and the parties agree to the jurisdiction of the Curacao courts and to the rules of arbitration in accordance with applicable law.

 

15. Copyright

15.1. We are the sole owners of the trademark casinoxbit.com and the casinoxbit.com logo. Any unauthorized use of the casinoxbit.com trademark and the casinoxbit.com logo may result in prosecution.

15.2. casinoxbit.com is the uniform resource locator of the Website operated by Bit Gaming LLC and no unauthorized use may be made of this URL on another website or digital platform without our prior written consent.

15.3. Bit Gaming LLC is the owner or the rightful licensee of the rights to the technology, software and business systems used within this Website.

15.4. The contents and structure of the casinoxbit.com Website pages belong to Bit Gaming LLC all rights reserved. The copyright in this Website including all text, graphics, code, files, and links belongs to Bit Gaming LLC and the site may not be reproduced, transmitted or stored in whole or in part without our written consent. Your registration and use of our system do therefore not confer any rights whatsoever to the intellectual property contained in our system.

15.5. Links to the Website and any of the pages therein may not be included in any other website without the prior written consent of Bit Gaming LLC.

15.6. You agree not to use any automatic or manual device to monitor the Website pages or any content therein.

15.7. Any unauthorized use or reproduction may be prosecuted

 

16. Promotions: Terms & Conditions

The terms for each bonus are set out in the specific terms for the bonus and/or are mentioned on our Bonus Terms page.

 

 

Bit Gaming LLC (Casinoxbit.com) reserves the right to change these terms and conditions at any time.

 

Sign Up

Account

How do I open an account?

For a new registration, please go to our homepage and click on one of the Register buttons. There you can register by entering your personal details in. The bonus is optional, you do not have to redeem it unless you would like to.

My activation link does not work.

Please register with the same email address again. Since your account hasn't been activated yet, you can do this step to request a new activation email with another activation code. Should the new activation code still not work, please contact us by sending a message via the Contact Form or Live Chat. Kindly mention the email address which has been used for registration and explain the situation.

I did not receive an activation email.

The activation email may take a few minutes and it may also end up in your spam or junk folder, so please check these inboxes as well. If you do not find an email, you can register with the same email address again to request a new activation mail. If you still do not receive the activation email, please send a messaeg to support via the Contact Form or Live Chat and mention the email address which has been used to register the account, requesting for the account to be manually activated.

Is the registration at Xbit Casino free?

Registration to our casino is completely free of charge.

How do I verify my address?

Proof of address may include any document that bears your full name, current address, as well as a recent date that is not older than six (6) months from the date of provision. Any sensitive information such as account balances may be blanked out. Allowed file formats are PDF, JPEG, PNG. Max. file is 2 MB. The following documents are accepted: Proof of Address - Bank Statement The easiest way to verify your address is to provide us with a bank statement that clearly indicates your full name, your bank details, bank logo as well as a recent date. Kindly note that should you choose to verify your address using other means, a bank statement may still be requested in the future. or Proof of Address - Utility Bill or Proof of Address - Phone Bill or Register confirmation / Residential confirmation or Any official letter from the government, insurance company or similar Kindly upload your proof of address in your account in Responsible Gaming > Upload Your ID or send it via the Contact form or Live Chat. Should you need any assistance, please don't hesitate to contact our customer support.

How do I verify my account?

To verify your account at Xbit Casino, please submit: - identification card - proof of address. This procedure allows us to safely authenticate the activity on our website and safeguard our customer's interests. We suggest you view our privacy policy for additional information. You can upload your documents as a digital photo or scan directly into your account under My Account > Responsible Gaming > Upload your ID +, or alternatively send the documents to via the Contact Form or Live Chat. It is important to look for a legible quality and avoid fuzzy, dark or pixelated photos with all four corners showing. After the confirmation of the documents, we can fully verify your account and you benefit from non-restricted access to your account.

How long does document verification take?

Every submitted document will be checked manually and therefore the process can take up to 72 hours due to the abundance of documents we receive daily. Please keep in mind that 72 hours represents the maximum time frame and usually we are faster. You will receive an email as soon as your documents have been checked.

How do I close my account?

An account closure is always possible by sending arequest for this via the Contact Form or Live Chat stating the reason for account closure. Please bear in mind that you can also limit yourself from using your account for a period of time by accessing My Account > Responsible Gaming > Access Control.

Why is my account closed?

Please contact our customer service team via the Contact Form or Live Chat and explain the situation. We will gladly investigate what is going on and fix any issue where needed.

How do I set a deposit limit?

By setting a deposit limit, you can deposit maximum the amount you have chosen for a certain period. You can set your own deposit limit in the section Responsible Gaming under My Account > Deposit Control.

How do I set a wagering limit?

By setting a wager limit, you can wager maximum the amount you have chosen for a certain period. You can set your own wager limit in the section "Responsible Gaming". If you cannot play in our Casino it is possible that you have set yourself a Wager Limit. To check how much you have wagered during a certain period, please open the Gaming History in your account.

How do I set a loss limit?

By setting a loss limit, you can lose maximum the amount you have chosen for a certain period. The loss is defined by your winnings minus your bets and is a negative number. You can set your own loss limit in the section "Responsible Gaming" -> "Loss Limit Control".

How do I change my details?

If you need to update your details, depending on the information you wish to update, please send a copy of your identification card and/or a recent proof of address via the Contact Form or Live Chat and ask to update your profile, with a short explanation why you want to update it.

How can I change my date of birth?

Please send your identification card to support@xbit.com or use Live Chat with a short explanation why you need to change your date of birth and we will gladly adjust your personal details.

How can I change my email address?

For security reasons, to change your email address you would need to do the following: - contact our support via the Contact Form or Live Chat from your new email address; - provide your currently registered email address; - provide us with information regarding your recently played slots and recently payment method used for deposits; - please also attach the copy of your ID.

I forgot my password.

In case you have forgotten your password, please go to the Log in form and click on ‘Forgot password’. Subsequently, you will receive an email containing password recovery procedure.

I locked my account.

If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention your username or the email address which has been used to register the account, requesting for the account to be unlocked.

I blocked my account.

If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention the email address which has been used to register the account, requesting for the account to be unblocked.

I cannot login.

Please make sure you are using correct username or e-mail address and password. If you have already used the password recovery, and still are not able to access your account, contact our support via the Contact Form or Live Chat for further assistance.

Deposit

What is the minimum deposit?

The minimum deposit at our casino is 10 XBU.

What is the maximum deposit?

The maximum deposit amount depends on the payment method you would like to choose. Please see our Banking page for more information. The link for this page can be found in the footer (lower part) of our website.

How can I make a deposit?

We offer a variety of crypto methods you may use to deposit. To make a deposit, simply open the deposit page and chose your respective payment method, then click on the "Deposit" button, enter the amount and select your preferred payment method.

Why can I not deposit?

Make sure you enter the required payment details correctly and check your available balance. Also, check if you have set a deposit limit and have reached the maximum amount. If the details are correct, you have money on your account and do not have any deposit limits set, please make a screenshot of the error message and contact our support team via the Contact Form or Live Chat for further assistance.

Do you charge commission for deposits?

No commission nor any fees are applied on deposits.

Withdrawal

What is the minimum withdrawal?

The minimum withdrawal at our casino is 10 XBU.

What is the maximum withdrawal?

We do not apply limits for your winnings withdrawals, nevertheless in case the winnings are greater than 5,000 XBU (or equivalent) the casino reserves the right to pay the winnings at a sum of 4,000 XBU (or equivalent) per week.

How do I request a pay-out?

You may request your payout on the withdrawal page. Simply click on your account section and then click the Withdraw section or go to Cashier and then select the Withdraw button. If you need further assistance, kindly contact us via the Contact Form or Live Chat.

Why was my withdrawal rejected?

Please pay attention to the following points: ? Request the withdrawal to the same payment method used for the last deposit, which generated your winnings (where applicable). ? If you were asked to complete verification, kindly upload the required documents, so we can proceed with your withdrawal. ? Please make sure you chose the correct payment method and enter correct payment details. ? Make sure you wagered your deposit amount at least one time, before requesting a withdrawal. If you need further assistance, please contact us via the Contact Form or via Live Chat.

How fast will my payout request be processed?

Withdrawals are paid as soon as possible, according to the queue. We maintain a target of forty-eight (48) hours to accept your request, but usually we process pay-outs within 24 hours.

I received less than the amount I withdrew.

Please contact our support team via the Contact Form or Live Chat and provide transaction screenshot. After the investigation, once we located the transaction we will contact you straight away.

I did not receive my winnings.

You will receive payouts once your request is accepted. The processing time depends on your payment method. If you have not received your pay-out following 3 working days from the day on which it has been requested, please contact our support via support@xbit.com for further assistance.

Can I cancel my withdrawal?

You may cancel your pay-out request on Withdrawal History page. If you cannot see the pending withdrawal, we might have processed it already. However, we gladly check if it is still possible to cancel it. Please contact us via the contact form or Live Chat for assistance.

Bonus

Where can I find my Free spins?

In order to access your free spins, please go to My Account > Free Spins. If you don't have access to this information or still cannot retrieve them, kindly contact us via the Contact Form or Live Chat for further assistance.

How do I get a bonus?

You may select a bonus upon registration or by clicking on ‘Promotions’. Here you will be able to see a list of bonuses which you are eligible for and claim the bonus. Please note that you will be also collecting Loyalty Points for your player activity.

Can I withdraw my bonus?

Bonus wagering requirement x40 applies. Once you reached the bonus wagering requirement the bonus can be converted to real money. Please note that the maximum amount of 2,500 XBU can be awarded. In case of free spins, the maximum amount is that of 100 XBU. You may request a withdrawal once the wagering requirement is completed. For more information please have a look at the bonus terms page.

What does wagering mean?

Wagering does not mean that you must win or lose your money - it means that you must bet the money in total in our Slot games. If you make a spin with a stake of 1 XBU per spin, then you have wagered 1 XBB. If you made 10 spins, you have wagered 10 XBB. Here is an example: If you, for example, have a bonus money amount of 100 XBB and you bet 1 XBB in a game and you win 2 XBB out of it. In the next round, you bet another 1 XBB and you do not win anything. You will have 100 XBB in your account again, but you will already have wagered 2 XBB. Wagering means the money that you are betting while playing. Every deposit needs to be wagered once. To wager a bonus you need to meet a certain wagering requirement. At our Casino the requirement is 40x which means that you have to wager your original credited bonus money 40 times. If you receive a bonus money amount of 100 XBB you would have to wager 4000 XBB in total. (40 times 100).

I cannot play my bonus.

Here could be a few reasons you are not able to play your bonus: - You still have real money in your casino wallet. Kindly note that you can access your bonus, once your real money balance is down to 0. - XBU You still have the remaining balance of the previously received bonus. Please note that bonuses do not combine. In order to play your next bonus, you need to consume or cancel previously received bonus balance. - You have set up a limit and reached the maximum amount. This might be a wagering limit - please check your Responsible gaming settings. If you have the required minimum Casino wallet balance, no limits and no remaining previous bonus balance, but still cannot play your bonus, please contact our support team via the Contact Form or Live Chat for assistance.

I cancelled my bonus by mistake.

Please contact our support team via the Contact Form or Live Chat for assistance.

Why was my bonus cancelled?

Please check the following: • Whether your bonus may have expired; • Ensure you didn’t request a withdrawal while still having a bonus not yet wagered; • Ensure the bonus was not cancelled; If not, kindly contact our support team via the Contact Form or Live Chat for further assistance.

Games

How do I take part in real money games?

To play for real money you would need to make a deposit. Please click on ‘Deposit’ followed by the amount and payment method you wish to select.

How do I take part in fun mode games?

We offer our customers an opportunity to PLAY FOR FUN as a demo version. To test our games, please hover across the game which you wish to play and click on ‘Play for fun’.

What is a plugin (plug-in)?

A plugin is a piece of software that acts as an add-on to a web browser and gives the browser additional functionality. Plugins can allow a web browser to display additional content it was not originally designed to display. Some of the games need to have Adobe Flash Player installed on your machine. Follow the instructions on the site how to enable Flash Plugin to make sure it will work.

Can I play on my tablet/mobile phone?

Absolutely. Many games are also available on mobile devices such as phones and tablets.

I am receiving a game error.

Please follow the instructions: • Logout from our site • Close the site • Clear browser cache • Clear browser cookies • Login and play Please find the instruction how to clear your browser’s cache and cookies here: https://www.wikihow.com/Clear-Cache-and-Cookies If the issue is persistent, please contact our support team via the Contact Form or Live Chat and provide a screenshot of the error message for further assistance.

When I try playing games I get a black screen.

Please pay attention to the following: • Make sure you have the latest Adobe Flash Player version and run the update if necessary. • Please make sure that your Flash Player is enabled and allowed for our site. If you still get a black screen, please make a screenshot and contact our customer support via the Contact Form or Live Chat for further assistance.

Other

You need help?

Do not hesitate to contact our professional and friendly customer support team via the Contact Form or Live Chat. You can find the Contact Form and Live Chat by clicking a Support button or link on our website.

What languages do you support?

Our customer service is currently available in German and English.

I have some suggestions.

Your feedback regarding our website, products and services is highly appreciated. As we are constantly trying to improve our casino and aiming to achieve the best user experience, we are more than happy to receive any feedback from your side. Kindly contact us via the Contact Form and we will do our best to realize your suggestions.

I want to promote your casino.

We are very happy that you are interested in an affiliate partnership. Please contact us on affiliates@xbit.com or click on the affiliates link on the footer of our website.

How do I become a VIP?

Becoming a VIP is an automated system and based on your deposited amount. In the My Account section you can find which VIP level you currently have and how much % is left until the next VIP level. Each VIP level offers (better) freebies and Loyalty Point accelration. Platinum and Diamond VIP level offers extra monthly prices, cash-backs and more. For more information you can visit our Loyalty & VIP page.
You can Live Chat with out Support Team.
Click on the Live Support tab when openening the support panel. Feel free to ask them any question you have regarding Casino Xbit, your account or (Live) games on the website.

If you want to send us a message through our contact form then you can send it from here.
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