Last updated: 12 April 2021
Please read this information carefully for your own benefit.
Casinoxbit.com is operated by Bit Gaming LLC having its office at First St. Vincent Bank Ltd. Building, James Street, Kingstown, St. Vincent a Grenadines. Company Registration number 950 LLC 2021.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Bit Gaming LLC.
Service refers to the Website.
Website refers to casinoxbit.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Responsible Gambling and Self Exclusion
Gambling means for the majority of our Users, entertainment, fun and excitement. But we also know that for some of our Users gambling has negative side effects. In the medical science is pathologic gambling since many years as serious sickness recognised.
Since our first day we think about this problematic and try out best to help. Under “Responsible Gambling” We understand multiple steps of measures, with which a gambling provider can help to lower the possibility of negative side effects appearing. -In case they already appear we also try to take active steps against them.
The most important instrument against negative side effects from gambling are knowledge and education about the risks of gambling too support our Users self-control in order to make sure they do not suffer from negative side effects.
Information and contact
Our Support will help you via email at all time without any additional costs for you:
Email: support-team at casinoxbit.com
Our Support will of course not give out any information about You without Your consent to anyone else.
In addition you also can take a self-test, if You are already gambling addicted at:
And you can also find additional information about gambling addictions at:
Helpful hints for responsible gambling at casinoxbit.com
We recommend you think about the following hints, before gambling in order to insure gambling stays fun for You and without any negative side effects:
Set yourself a deposit limit
Before you start to gambling think about how much you can afford to gamble with according to Your financial situation. Play with amounts which are for fun and for Your entertainment
Do not try to win back a loss at every cost
Try to not take to huge risks to win back what You lost before at any cost. Play for Entertainment and not to earn money.
Set yourself a time limit
Set yourself a time limit and do not break it. Keep in mind gambling should stay in balance with your other hobbies and not be Your only hobby.
It is smarter to not play, when You are extremely stressed, depressed or under to much pressure. Also do not play when you are under the influence of Medications, Drugs or Alcohol.
You should take breaks when You notice, that You get tired or can´t concentrate anymore
Only one account:
To make it easier to have an overview how much time and money You spend on gambling it is highly advised to not create more than one Account per Person.
To use our Service, You have to be 18 years or older. To avoid abuse, keep Your login data save from any minors near You.
Principally we recommend a filter program to avoid minors, especially children, to access any context on the internet, which is not healthy for them.
For parents we can recommend a list of internet filters, to support them, from keeping their children from any context, which was not made for them:
In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything, that does nothing good for you. “Self-Exclusion” means, that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our support and give them a time span between 6 months and 5 years. They also will explain you all future steps and what is needed from you.
email: email: support-team at casinoxbit.com
Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for your own protection.
During Self Exclusion you are not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account.
How do I open an account?
My activation link does not work.
I did not receive an activation email.
Is the registration at Xbit Casino free?
How do I verify my address?
How do I verify my account?
How long does document verification take?
How do I close my account?
Why is my account closed?
How do I set a deposit limit?
How do I set a wagering limit?
How do I set a loss limit?
How do I change my details?
How can I change my date of birth?
How can I change my email address?
I forgot my password.
I locked my account.
I blocked my account.
I cannot login.
What is the minimum deposit?
What is the maximum deposit?
How can I make a deposit?
Why can I not deposit?
Do you charge commission for deposits?
What is the minimum withdrawal?
What is the maximum withdrawal?
How do I request a pay-out?
Why was my withdrawal rejected?
How fast will my payout request be processed?
I received less than the amount I withdrew.
I did not receive my winnings.
Can I cancel my withdrawal?
Where can I find my Free spins?
How do I get a bonus?
Can I withdraw my bonus?
What does wagering mean?
I cannot play my bonus.
I cancelled my bonus by mistake.
Why was my bonus cancelled?
How do I take part in real money games?
How do I take part in fun mode games?
What is a plugin (plug-in)?
Can I play on my tablet/mobile phone?
I am receiving a game error.
When I try playing games I get a black screen.
You need help?
What languages do you support?
I have some suggestions.
I want to promote your casino.
How do I become a VIP?
Click on the Live Support tab when openening the support panel. Feel free to ask them any question you have regarding Casino Xbit, your account or (Live) games on the website.
If you want to send us a message through our contact form then you can send it from here.