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Privacy Policy

1. Privacy

Bit Gaming LLC (casinoxbit.com) is committed to protecting your personal information. This Privacy Policy lets you know what information we collect when you use our services, why we collect this information and how we use the collected information.

Please note that this Privacy Policy will be agreed between you and casinoxbit.com. (‘We’, ‘Us’ or ‘Our’, as appropriate). This Privacy Policy is an integrated part of Casino Xbit’s Terms and Conditions.

The website www.casinoxbit.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated Bit Gaming LLC, a company registered in accordance with St. Vincent and the Grenadines law, registration No. 950 LLC 2021, Address: First St. Vincent Bank Ltd. Building, James Street, Kingstown, St. Vincent and the Grenadines. Bit Gaming LLC is licensed and regulated by the Curacao Gaming Authority and operates under the License No. GLH-OCCHKTW0705052021.

We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on our platforms. We recommend that you revisit this Privacy Policy regularly.

 

 2.  Information collected

We consider information that may be used to identify an individual, including, but not limited to, first and last name, date of birth, home or other physical address, email address, phone number or other relevant information to be Personal Information (‘Personal Information’). You may be asked to provide Personal Information when you use our website, register for an account or use our services. The Personal Information that we collect may include information such as: contact information (including telephone number),shipping information, billing information, transaction history, website usage preferences, and feedback regarding the Services. This information is held by us on servers based in Germany and elsewhere from time to time. When you interact with the services, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of our services. We do not collect Personal Information about you without your knowledge.

 

3. Means of collecting and processing data

We may automatically collect certain data as discussed above and receive Personal Information about you where you provide such information through the services or other communications and interactions on the YOUR WEBSITE site. We may also receive Personal Information from online vendors and service providers, and from customer lists lawfully acquired from third-party vendors. In addition, we may engage the services of third-party service providers to provide technical support process your online transactions and maintain your account. We will have access to any information you provide to such vendors, service providers and third-party e-commerce services, and we will use the Personal Information as set out in this Privacy Policy below. This information will only be disclosed to third parties outside the company in accordance with this Privacy Policy. We take steps to ensure that our arrangements with third-party service providers and online vendors protect your privacy.

 

4. Information use

We use the Personal Information we collect from you to deliver our Services, to provide customer support, to undertake necessary security and identify verification checks, to process any of your online transactions, to assist your participation in third-party promotions, meet certain business requirements and for any other purpose related to the operation of the Services. As such, we may share your Personal Information with our carefully selected partners (including any other parties that have data sharing arrangements with the latter).

Your Personal Information may also be used by us to provide you with: (1) promotional offers and information regarding our products and services; and (2) promotional offers and information regarding the products and services of our partners, in order to enlarge the range of provided products and improve our customer service. From time-to-time, we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you have the choice of whether or not to disclose such information. Information requested may include contact information (such as name, correspondence address and telephone number),and demographic information (such as zip or postal code or age). By accepting any contest prize or winnings from us, you consent to use of your name for advertising and promotional purposes without additional compensation, except where prohibited by law. Unless you have elected not to receive promotional information, we may also use your Personal Information (including your email address and phone number) to provide you with information regarding our products, services and promotions, including other gaming products (including online poker, casino, betting, backgammon) and products and services from third parties carefully selected by us.

5. Certain excluded disclosures

 

We may disclose your Personal Information if required to do so by law, or if we believe in good faith that such action is necessary to: (1) comply with any legal process served on us, any of our sites or the services or in circumstances where we are under a substantially similar legal obligation; (2) protect and defend our rights or property; or (3) act to protect the personal safety of users of the services or the public. If, in our sole determination, you are found to have cheated or attempted to defraud us, the company , or any other user of the services in any way including but not limited to game manipulation or payment fraud, or if we suspect you of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering),we reserve the right to share this information (together with your identity) with other online gaming sites, banks, credit card companies, appropriate agencies and relevant authorities. (4) For the purpose of research on the prevention of addiction, data can be made anonymous and passed on to the respective institutions.

 

6. Access

You may ‘opt out’ of receiving any promotional communications either by choosing to opt out via your account settings available on our sites or the services or in an email you receive from us, or at any time by sending an email, or by writing to us at Customer Service.

In addition, You may contact us if you: 1) want to confirm the accuracy of the Personal Information we have collected about you; 2) would like to update your Personal Information; and/or 3) have any complaint regarding our use of your Personal Information. If requested, we will (1) update any information you have provided to us, in case you prove the necessity for such changes or (2) mark any information to prohibit future use for marketing purposes. For the avoidance of doubt, nothing in this Privacy Policy shall prevent us from retaining your Personal Information where we are required to do so by law.

 

7. Cookies

Information placed on your device

When accessing our services, we may store information on your device. This information is referred to as cookies, which are small text files that are stored on your device when you visit online pages that record your preferences. We also use Local Shared Objects or ‘flash cookies’. ‘Flash cookies’ are similar to browser cookies. They allow us to remember things about your visits across our sites. Neither cookies nor flash cookies can be used to access or use other information on your computer. We only use these methods to track your use of our services. Cookies help us monitor traffic to the site, improve our services and make it easier and/or more relevant for your use. We use flash cookies and third party cookies to help us show you more relevant and desirable advertisements.

Strictly necessary cookies 

Strictly necessary cookies are essential to allow a user move around a website and use its features, such as accessing secure areas of the website or making financial transactions. Without these cookies, we would not be able to make our websites work efficiently.

During the registration process

These cookies will hold information collected during your registration and will allow us to recognize you as a customer and provide you with the services you require. We may also use this data to better understand your interests while online and to enhance your visits to our platforms.

 

On our website

For visitors to our website, we use cookies to collect information. Our servers use three different types of cookies:

A ‘session-based’ cookie: This type of cookie is only allocated to your computer for the duration of your visit to our website. A session-based cookie helps you move around our website faster and, if you’re a registered customer, it allows us to give you information that is more relevant to you. This cookie automatically expires when you close your browser.

A ‘persistent’ cookie: This type of cookie will remain on your computer for a period of time set for each cookie. Flash cookies are also persistent.

Analytical’ cookies: This type of cookie allows us to recognize and count the number of visitors to our site and see how visitors use our services. These helps us improve the way our sites work, for example, by ensuring you can find what you are looking for easily.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Flash cookies

You can modify your Flash Player settings to prevent the use of flash cookies. The Settings Manager of your Flash Player allows you manage your preferences. To disallow flash cookies from all third party content go to the ‘Global Storage Settings’ panel of the Settings Manager and de-select the check box labelled ‘Allow third party flash content to store information on your computer’ and close the Settings Manager. Alternatively you can also adjust your settings for specific websites you visit through the ‘Website Storage Settings’ panel which is also found in the Settings Manager.

If you are using an old version of Flash Player or older web browser, the Settings Manager may not be available to you. We recommend that you ensure that you refresh your Flash Player and browser to the latest available versions.

If you choose to decline cookies, you may not be able to experience all of the interactive features on our sites.

 

8. Consent to use of electronic service providers

In order to play real money games on our services, you will be required to send money to and receive money from us. We may use third-party electronic payment systems to process such financial transactions. By accepting this Privacy Policy, you expressly consent to Personal Information necessary for the processing of transactions including, where necessary, the transfer of information outside of your country. We take steps to ensure that our arrangements with payments systems protect your privacy.

 

9. Consent to security review

We reserve the right to conduct a security review at any time to validate the registration data provided by you and to verify your use of the services and your financial transactions for potential breach of our Terms and Conditions and of applicable law. By using our services and thereby agreeing to our Terms and Conditions   you authorize us to use your Personal Information and to disclose your Personal Information to third parties for the purposes of validating the information you provide during your use of our services, including, where necessary, the transfer of information outside of your country. Security reviews may include but are not limited to ordering a credit report and/or otherwise verifying the information you provide against third-party databases. In addition, to facilitate these security reviews, you agree to provide such information or documentation as we may request.

 

10. Security

We understand the importance of security and the techniques needed to secure information. We store all of the Personal Information we receive directly from you in an encrypted and password-protected database residing within our secure network behind active state-of-the-art firewall software. (Our Services support SSL Version 3 with 128-bit encryption). We also take measures to ensure our subsidiaries, agents, affiliates and suppliers employ adequate security measures.

 

11. Protection of minors

Our Services are not intended for or directed at persons under the age of eighteen (18) (or the lawful age in their respective jurisdiction). Any person who provides their information to us through any part of the services signifies to us that they are eighteen (18) years of age (or the lawful age in their respective jurisdiction) or older. It is our policy to uncover attempts by minors to access our services which may involve having to initiate a security review. If we become aware that a minor has attempted to or has submitted personal information via our services, we will not accept their information and will take steps to purge the information from our records.

 

12. International transfers

Personal Information collected on the services may be stored and processed in any country in which we or our affiliates, suppliers or agents maintain facilities. By using our services, you expressly consent to any transfer of information outside of your country (including to countries that may not be assessed as having adequate privacy laws). Nevertheless, we take steps to ensure that our agents, affiliates and suppliers comply with our standards of privacy regardless of their location.

 

13. Third-party practices

We cannot ensure the protection of any information that you provide to a third-party online site that links to or from the services or any information collected by any third party administering our affiliate program (if applicable) or any other program, since these third-party online sites are owned and operated independently from us. Any information collected by these third parties is governed by the privacy policy, if any, of such third party.

 

14. Legal disclaimer

The Services operate ‘AS-IS’ and ‘AS-AVAILABLE’ without liability of any kind. We are not responsible for events beyond our direct control. Due to the complex and ever-changing nature of our technology and business, we cannot guarantee nor do we claim that there will be error-free performance regarding the privacy of your Personal Information, and we will not be liable for any indirect, incidental, consequential or punitive damages relating to the use or release of said Personal Information.

 

15. Consent to privacy policy

Your use of our services constitutes an agreement to our Privacy Policy.

This is our entire and exclusive Privacy Policy and it supersedes any earlier version. This Privacy Policy should be read in conjunction with our Terms and Conditions and any additional applicable terms posted on our platforms. We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on our Platforms. Your continued use of our services following any changes to this Privacy Policy constitutes your acceptance of the changes. We recommend that you revisit this Privacy Policy regularly.

In addition, as per Article 77 of the GDPR, you have the right lodge a complaint related to your data processing to a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of an alleged infringement.

 

16. Other web sites

Our web site may contain links to other web sites, which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy, which may differ from ours. We are not responsible. Solely the operators of these websites shall be responsible for their functionality or possible errors on the linked sites.

 

Sign Up

Account

How do I open an account?

For a new registration, please go to our homepage and click on one of the Register buttons. There you can register by entering your personal details in. The bonus is optional, you do not have to redeem it unless you would like to.

My activation link does not work.

Please register with the same email address again. Since your account hasn't been activated yet, you can do this step to request a new activation email with another activation code. Should the new activation code still not work, please contact us by sending a message via the Contact Form or Live Chat. Kindly mention the email address which has been used for registration and explain the situation.

I did not receive an activation email.

The activation email may take a few minutes and it may also end up in your spam or junk folder, so please check these inboxes as well. If you do not find an email, you can register with the same email address again to request a new activation mail. If you still do not receive the activation email, please send a messaeg to support via the Contact Form or Live Chat and mention the email address which has been used to register the account, requesting for the account to be manually activated.

Is the registration at Xbit Casino free?

Registration to our casino is completely free of charge.

How do I verify my address?

Proof of address may include any document that bears your full name, current address, as well as a recent date that is not older than six (6) months from the date of provision. Any sensitive information such as account balances may be blanked out. Allowed file formats are PDF, JPEG, PNG. Max. file is 2 MB. The following documents are accepted: Proof of Address - Bank Statement The easiest way to verify your address is to provide us with a bank statement that clearly indicates your full name, your bank details, bank logo as well as a recent date. Kindly note that should you choose to verify your address using other means, a bank statement may still be requested in the future. or Proof of Address - Utility Bill or Proof of Address - Phone Bill or Register confirmation / Residential confirmation or Any official letter from the government, insurance company or similar Kindly upload your proof of address in your account in Responsible Gaming > Upload Your ID or send it via the Contact form or Live Chat. Should you need any assistance, please don't hesitate to contact our customer support.

How do I verify my account?

To verify your account at Xbit Casino, please submit: - identification card - proof of address. This procedure allows us to safely authenticate the activity on our website and safeguard our customer's interests. We suggest you view our privacy policy for additional information. You can upload your documents as a digital photo or scan directly into your account under My Account > Responsible Gaming > Upload your ID +, or alternatively send the documents to via the Contact Form or Live Chat. It is important to look for a legible quality and avoid fuzzy, dark or pixelated photos with all four corners showing. After the confirmation of the documents, we can fully verify your account and you benefit from non-restricted access to your account.

How long does document verification take?

Every submitted document will be checked manually and therefore the process can take up to 72 hours due to the abundance of documents we receive daily. Please keep in mind that 72 hours represents the maximum time frame and usually we are faster. You will receive an email as soon as your documents have been checked.

How do I close my account?

An account closure is always possible by sending arequest for this via the Contact Form or Live Chat stating the reason for account closure. Please bear in mind that you can also limit yourself from using your account for a period of time by accessing My Account > Responsible Gaming > Access Control.

Why is my account closed?

Please contact our customer service team via the Contact Form or Live Chat and explain the situation. We will gladly investigate what is going on and fix any issue where needed.

How do I set a deposit limit?

By setting a deposit limit, you can deposit maximum the amount you have chosen for a certain period. You can set your own deposit limit in the section Responsible Gaming under My Account > Deposit Control.

How do I set a wagering limit?

By setting a wager limit, you can wager maximum the amount you have chosen for a certain period. You can set your own wager limit in the section "Responsible Gaming". If you cannot play in our Casino it is possible that you have set yourself a Wager Limit. To check how much you have wagered during a certain period, please open the Gaming History in your account.

How do I set a loss limit?

By setting a loss limit, you can lose maximum the amount you have chosen for a certain period. The loss is defined by your winnings minus your bets and is a negative number. You can set your own loss limit in the section "Responsible Gaming" -> "Loss Limit Control".

How do I change my details?

If you need to update your details, depending on the information you wish to update, please send a copy of your identification card and/or a recent proof of address via the Contact Form or Live Chat and ask to update your profile, with a short explanation why you want to update it.

How can I change my date of birth?

Please send your identification card to support@xbit.com or use Live Chat with a short explanation why you need to change your date of birth and we will gladly adjust your personal details.

How can I change my email address?

For security reasons, to change your email address you would need to do the following: - contact our support via the Contact Form or Live Chat from your new email address; - provide your currently registered email address; - provide us with information regarding your recently played slots and recently payment method used for deposits; - please also attach the copy of your ID.

I forgot my password.

In case you have forgotten your password, please go to the Log in form and click on ‘Forgot password’. Subsequently, you will receive an email containing password recovery procedure.

I locked my account.

If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention your username or the email address which has been used to register the account, requesting for the account to be unlocked.

I blocked my account.

If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention the email address which has been used to register the account, requesting for the account to be unblocked.

I cannot login.

Please make sure you are using correct username or e-mail address and password. If you have already used the password recovery, and still are not able to access your account, contact our support via the Contact Form or Live Chat for further assistance.

Deposit

What is the minimum deposit?

The minimum deposit at our casino is 10 XBU.

What is the maximum deposit?

The maximum deposit amount depends on the payment method you would like to choose. Please see our Banking page for more information. The link for this page can be found in the footer (lower part) of our website.

How can I make a deposit?

We offer a variety of crypto methods you may use to deposit. To make a deposit, simply open the deposit page and chose your respective payment method, then click on the "Deposit" button, enter the amount and select your preferred payment method.

Why can I not deposit?

Make sure you enter the required payment details correctly and check your available balance. Also, check if you have set a deposit limit and have reached the maximum amount. If the details are correct, you have money on your account and do not have any deposit limits set, please make a screenshot of the error message and contact our support team via the Contact Form or Live Chat for further assistance.

Do you charge commission for deposits?

No commission nor any fees are applied on deposits.

Withdrawal

What is the minimum withdrawal?

The minimum withdrawal at our casino is 10 XBU.

What is the maximum withdrawal?

We do not apply limits for your winnings withdrawals, nevertheless in case the winnings are greater than 5,000 XBU (or equivalent) the casino reserves the right to pay the winnings at a sum of 4,000 XBU (or equivalent) per week.

How do I request a pay-out?

You may request your payout on the withdrawal page. Simply click on your account section and then click the Withdraw section or go to Cashier and then select the Withdraw button. If you need further assistance, kindly contact us via the Contact Form or Live Chat.

Why was my withdrawal rejected?

Please pay attention to the following points: ? Request the withdrawal to the same payment method used for the last deposit, which generated your winnings (where applicable). ? If you were asked to complete verification, kindly upload the required documents, so we can proceed with your withdrawal. ? Please make sure you chose the correct payment method and enter correct payment details. ? Make sure you wagered your deposit amount at least one time, before requesting a withdrawal. If you need further assistance, please contact us via the Contact Form or via Live Chat.

How fast will my payout request be processed?

Withdrawals are paid as soon as possible, according to the queue. We maintain a target of forty-eight (48) hours to accept your request, but usually we process pay-outs within 24 hours.

I received less than the amount I withdrew.

Please contact our support team via the Contact Form or Live Chat and provide transaction screenshot. After the investigation, once we located the transaction we will contact you straight away.

I did not receive my winnings.

You will receive payouts once your request is accepted. The processing time depends on your payment method. If you have not received your pay-out following 3 working days from the day on which it has been requested, please contact our support via support@xbit.com for further assistance.

Can I cancel my withdrawal?

You may cancel your pay-out request on Withdrawal History page. If you cannot see the pending withdrawal, we might have processed it already. However, we gladly check if it is still possible to cancel it. Please contact us via the contact form or Live Chat for assistance.

Bonus

Where can I find my Free spins?

In order to access your free spins, please go to My Account > Free Spins. If you don't have access to this information or still cannot retrieve them, kindly contact us via the Contact Form or Live Chat for further assistance.

How do I get a bonus?

You may select a bonus upon registration or by clicking on ‘Promotions’. Here you will be able to see a list of bonuses which you are eligible for and claim the bonus. Please note that you will be also collecting Loyalty Points for your player activity.

Can I withdraw my bonus?

Bonus wagering requirement x40 applies. Once you reached the bonus wagering requirement the bonus can be converted to real money. Please note that the maximum amount of 2,500 XBU can be awarded. In case of free spins, the maximum amount is that of 100 XBU. You may request a withdrawal once the wagering requirement is completed. For more information please have a look at the bonus terms page.

What does wagering mean?

Wagering does not mean that you must win or lose your money - it means that you must bet the money in total in our Slot games. If you make a spin with a stake of 1 XBU per spin, then you have wagered 1 XBB. If you made 10 spins, you have wagered 10 XBB. Here is an example: If you, for example, have a bonus money amount of 100 XBB and you bet 1 XBB in a game and you win 2 XBB out of it. In the next round, you bet another 1 XBB and you do not win anything. You will have 100 XBB in your account again, but you will already have wagered 2 XBB. Wagering means the money that you are betting while playing. Every deposit needs to be wagered once. To wager a bonus you need to meet a certain wagering requirement. At our Casino the requirement is 40x which means that you have to wager your original credited bonus money 40 times. If you receive a bonus money amount of 100 XBB you would have to wager 4000 XBB in total. (40 times 100).

I cannot play my bonus.

Here could be a few reasons you are not able to play your bonus: - You still have real money in your casino wallet. Kindly note that you can access your bonus, once your real money balance is down to 0. - XBU You still have the remaining balance of the previously received bonus. Please note that bonuses do not combine. In order to play your next bonus, you need to consume or cancel previously received bonus balance. - You have set up a limit and reached the maximum amount. This might be a wagering limit - please check your Responsible gaming settings. If you have the required minimum Casino wallet balance, no limits and no remaining previous bonus balance, but still cannot play your bonus, please contact our support team via the Contact Form or Live Chat for assistance.

I cancelled my bonus by mistake.

Please contact our support team via the Contact Form or Live Chat for assistance.

Why was my bonus cancelled?

Please check the following: • Whether your bonus may have expired; • Ensure you didn’t request a withdrawal while still having a bonus not yet wagered; • Ensure the bonus was not cancelled; If not, kindly contact our support team via the Contact Form or Live Chat for further assistance.

Games

How do I take part in real money games?

To play for real money you would need to make a deposit. Please click on ‘Deposit’ followed by the amount and payment method you wish to select.

How do I take part in fun mode games?

We offer our customers an opportunity to PLAY FOR FUN as a demo version. To test our games, please hover across the game which you wish to play and click on ‘Play for fun’.

What is a plugin (plug-in)?

A plugin is a piece of software that acts as an add-on to a web browser and gives the browser additional functionality. Plugins can allow a web browser to display additional content it was not originally designed to display. Some of the games need to have Adobe Flash Player installed on your machine. Follow the instructions on the site how to enable Flash Plugin to make sure it will work.

Can I play on my tablet/mobile phone?

Absolutely. Many games are also available on mobile devices such as phones and tablets.

I am receiving a game error.

Please follow the instructions: • Logout from our site • Close the site • Clear browser cache • Clear browser cookies • Login and play Please find the instruction how to clear your browser’s cache and cookies here: https://www.wikihow.com/Clear-Cache-and-Cookies If the issue is persistent, please contact our support team via the Contact Form or Live Chat and provide a screenshot of the error message for further assistance.

When I try playing games I get a black screen.

Please pay attention to the following: • Make sure you have the latest Adobe Flash Player version and run the update if necessary. • Please make sure that your Flash Player is enabled and allowed for our site. If you still get a black screen, please make a screenshot and contact our customer support via the Contact Form or Live Chat for further assistance.

Other

You need help?

Do not hesitate to contact our professional and friendly customer support team via the Contact Form or Live Chat. You can find the Contact Form and Live Chat by clicking a Support button or link on our website.

What languages do you support?

Our customer service is currently available in German and English.

I have some suggestions.

Your feedback regarding our website, products and services is highly appreciated. As we are constantly trying to improve our casino and aiming to achieve the best user experience, we are more than happy to receive any feedback from your side. Kindly contact us via the Contact Form and we will do our best to realize your suggestions.

I want to promote your casino.

We are very happy that you are interested in an affiliate partnership. Please contact us on affiliates@xbit.com or click on the affiliates link on the footer of our website.

How do I become a VIP?

Becoming a VIP is an automated system and based on your deposited amount. In the My Account section you can find which VIP level you currently have and how much % is left until the next VIP level. Each VIP level offers (better) freebies and Loyalty Point accelration. Platinum and Diamond VIP level offers extra monthly prices, cash-backs and more. For more information you can visit our Loyalty & VIP page.
You can Live Chat with out Support Team.
Click on the Live Support tab when openening the support panel. Feel free to ask them any question you have regarding Casino Xbit, your account or (Live) games on the website.

If you want to send us a message through our contact form then you can send it from here.
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