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AML Policy

AML Policy of Bit Gaming LLC. 

Last updated: 12 April 2021

 

For Cash Deposits and Cash Withdraws. 

AML - Anti-Money-Laundering policy of www.casinoxbit.com. 

Introduction: www.casinoxbit.comis operated by Bit Gaming LLC. having its office at First St. Vincent Bank Ltd. Building, James Street, Kingstown, St. Vincent a Grenadines. Company Registration number 950 LLC 2021.

 

Objective of the AML Policy: We seek to offer the highest security to all of our users and customers on www.casinoxbit.com for that a three step account verification is done in order to insure the identity of our customers. The reason behind this is to prove that the details of the person registered are correct and the deposit methods used are not stolen or being used by someone else, which is to create the general framework for the fight against money laundering. We also take into accord that depending on the nationality and origin, the way of payment and for withdrawing different safety measurements must be taken. 

www.casinoxbit.com also puts reasonable measures in place to control and limit ML risk, including dedicating the appropriate means.  

www.casinoxbit.com is committed to high standards of anti-amoney laundering (AML) according to the EU guidelines, compliance and requires management & employees to enforce these standards in preventing the use of its services for money laundering purposes. 

The AML program of www.casinoxbit.com is designed to be compliant with : 

EU : “Directive 2015/849 of the European Parliament and of The Council of 20 May 2015 on the prevention of the use of the financial system for the purposes of money laundering” 

EU : “Regulation 2015/847 on information accompanying transfers of funds” 

EU : Various regulations imposing sanctions or restrictive measures against persons and embargo on certain goods and technology, including all dual-use goods 

BE : “Law of 18 September 2017 on the prevention of money laundering limitation of the use of cash

Definition of money laundering: 

Money Laundering is understood as: 

The conversion or transfer of property, especially money,  knowing that such property is derived from criminal activity or from taking part in such activity, for the purpose of concealing or disguising the illegal origin of the property or of helping any person who is involved in the commission of such an activity to evade the legal consequences of that person's or companies action; 

The concealment or disguise of the true nature, source, location, disposition, movement, rights with respect to, or ownership of, property, knowing that such property is derived from criminal activity or from an act of participation in such an activity; 

The acquisition, possession or use of property, knowing, at the time of receipt, that such property was derived from criminal activity or from assisting in such an activity; 

Participation in, association to commit, attempts to commit and aiding, abetting, facilitating and counselling the commission of any of the actions referred to in points before.  

Money laundering shall be regarded as such even when the activities which generated the property to be laundered were carried out in the territory of another Member State or in that of a third country. 

Organization of the AML for www.casinoxbit.com:

In accordance with the AML legislation, www.casinoxbit.com has appointed the “highest level” for the prevention of ML: The full management of Bit Gaming LLC. are in charge. 

Furthermore, an AMLCO (Anti Money Laundering Compliance Officer) is in charge of the enforcement of the AML policy and procedures within the System. 

The AMLCO is placed under the direct responsibility of the general Management: 

AML policy changes and implementation requirements: 

Each major change of www.casinoxbit.com AML policy is subject to be approval by the general management of Bit Gaming LLC. and the Anti money laundering compliance officer. 

 

Three step Verification: 

Step one verification: 

Step one verification must be done by every user and customer to withdraw. Regarding of the choice of payment, the amount of payment, the amount of withdraw, the choice of withdraw and nationality of the user/customer step one verification must be done first. Step one verification is a document that must be filled out by the user/customer himself. Following information’s must be filled in: first name, second name, date of birth, country of usual residence, gender and full address. 

 

Step two verification: 

Step two verification must be done by every user which deposit over 2000$/XBU (two thousand US Dollar / XBU) or withdraws over 2000$ / XBU (two thousand US Dollar / XBU) or sends another user over 1000$/XBU (one thousand US Dollar / XBU) Until step two verification is done the withdraw, tip or deposit will be hold. Step to verification will lead the user or customer to a subpage where he must send in his ID. The user/customer must make a picture of his ID. While a paperclip with a six-digit random generated number is next to his ID: Only an official ID may be used for ID verification, depending on the country the variety of accepted IDs may be different. There will also be an electronic check if the filled in Data from the step one verification is correct. The electronic check will check via two different databanks to insure the given information’s matches with the filled document and the name from the ID: If the electronic test fails or is not possible the user/customer is required to send in a conformation of his current resident. A certificate of registration by the government or a similar document is required. 

 

Step three verification: 

Step three verification must be done by every user which deposit over 5000$ / XBU (five thousand US Dollar / XBU) or withdraws over 5000$/XBU (five thousand US Dollar / XBU) or sends another user over 3000$/XBB (three thousand US Dollar / XBU) Until step three verification is done the withdraw, tip or deposit will be hold. For step 3 a user/customer will be asked for a source of wealth. 

 

Customer identification and verification (KYC) 

The formal identification of customers on entry into commercial relations is a vital element, both for the regulations relating to money laundering and for the KYC policy. 

This identification relies on the following fundamental principles: 

 

A copy of your passport, ID card or driving license, each shown alongside a handwritten note mentioning six random generated numbers. Also, a second picture with the face of the user/customer is required. The user/customer may blur out every information, besides date of birth, nationality, gender, first name, second name and the picture. To secure their privacy. 

Please note that all four corners of the ID have to be visible in the same image and all details has to be clearly readable besides the named above. We might ask for all details if necessary. 

An employee may do additional checks if necessary, based on the situation.

 

Proof of Address: 

Proof of address will be done via to different electronic checks, which use two different databases. If an electronic test fails, the user/customer has the option to make a manually proof. 

A recent utility bill sent to your registered address, issued within the last 3 months or an official document made by the government that proofs your state of residence. 

To make the approval process as speedy as possible, please make sure the document is sent with a clear resolution where all four corners of the document is visible, and all text is readable.

For example: An electricity bill, water bill, bank statement or any governmental post addressed to you.

An employee may do additional checks if necessary, based on the situation.

 

Source of funds

If a player deposits over five thousand US Dollar / XBU there is a process of understandings the source of wealth (SOW)

Examples of SOW are:

Ownership of business

Employment

Inheritance 

Investment 

Family 

It is critical that the origin and legitimacy of that wealth is clearly understood. If this is not possible an employee may ask for an additional document or prove.  

The account will be frozen if the same user deposits either this amount in one go or multiple transactions which amount to this. An email will be sent to them manually to go through the above and an information on the website itself. 

www.casinoxbit.com also asks for a bank wire/credit card to further insure the Identity of the user/customer. It also gives additional information about the financial situation of the user/customer. 

Basic document for step one: 

The basic document will be accessible via the setting page on www.casinoxbit.com. Every user has to fill out the following information’s: 

First name 

Second name

Nationality

Gender

Date of Birth 

The document will be saved and created by an AI, an employee may do additional checks if necessary based on the situation.

 

Risk management: 

In order to deal with the different risks and different states of wealth in different regions on the earth www.casinoxbit.com will categorize every nation in three different regions of risk.

Region one: Low risk:

For every nation from the region one the three-step verification is done as described earlier. 

Region two: Medium risk:

For every nation from the region two the three-step verification will be done at lower deposit, withdraw and tip amounts. Step one will be done as usually. Step two will be done after depositing 1000$/XBU (one thousand US Dollars / XBU),withdrawing 1000$/XBU (one thousand US Dollars / XBU) or tipping another user/customer 500$/XBU (five hundred US Dollars / XBU.) Step three will be done after depositing 2500$ / XBU (two thousand five hundred US Dollars / XBU),withdrawing 2500$/XBU (two thousand five hundred Dollars) or tipping another user/customer 1000$/XBU (one thousand US Dollars / XBU). Also, users from a low risk region that change crypto currency in any other currency will be treated like user/customers from a medium risk region. 

Region three: High risk:

Regions of high risks will be banned. High risk regions will be regularly updated to keep up with the changing environment of a fast-changing world. 

 

Additional measurements. 

In addition, an AI which is overseen by the AML compliance officer will look for any unusual behaviour and report it right away to a employee of www.casinoxbit.com. 

According to a risk based few and general experience the human employees will recheck all checks which are done bevor by the AI or other employees and may redo or do additional checks according to the situation. 

In addition, a data Scientist supported by modern, electronic, analytic systems will look for unusual behaviour like: Depositing and withdrawing without longer Betting sessions. Attempts to use a different Bank account to for Deposit and Withdraw, nationality changes, currency changes, behaviour and activity changes as well as checks, if an account is used by it´s original owner. 

Also a User has to use the same method for Withdraw as he used for Deposit, for the amount of the initial Deposit to prevent any Money Laundering. 

Enterprise-wide risk assessment 

As part of its risk-based approach, www.casinoxbit.com has conducted an AML “Enterprise-wide risk assessment” (EWRA) to identify and understand risks specific to www.casinoxbit.com and its business lines. The AML risk policy is determined after identifying and documenting the risks inherent to its business lines such as the services the website offers. The Users to whom services are offered, transactions performed by these Users, delivery channels used by the bank, the geographic locations of the bank’s operations, customers and transactions and other qualitative and emerging risks. 

The identification of AML risk categories is based on www.casinoxbit.com understanding of regulatory requirements, regulatory expectations and industry guidance. Additional safety measures are taken to take care of the additional risks the world wide web brings with it. 

The EWRA is yearly reassessed. 

 

Ongoing transaction monitoring 

AML-Compliance ensures that an “ongoing transaction monitoring” is conducted to detect transactions which are unusual or suspicious compared to the customer profile.
This transaction monitoring is conducted on two levels: 

1) The first Line of Control: 

www.casinoxbit.com works solely with trusted Payment Service Providers whom all have effective AML policies in place as to prevent the large majority of suspicious deposits onto www.casinoxbit.com from taking place without proper execution of KYC procedures onto the potential customer. 

2) The second Line of Control:

www.casinoxbit.com makes its network aware so that any contact with the customer or player or authorized representative must give rise to the exercise of due diligence on transactions on the account concerned. In particular these include: 

Requests for the execution of financial transactions on the account; 

Requests in relation to means of payment or services on the account; 

Also, the three-step verification with adjusted risk management should provide all necessary information’s about all costumers of www.casinoxbit.com at all time. 

Also, all transaction must be overseen by employees over watched by the AML compliance officer who is over watched by the general management. 

The specific transactions submitted to the customer support manager, possibly through their Compliance Manager must also be subject to due diligence. 

Determination of the unusual nature of one or more transactions essentially depends on a subjective assessment, in relation to the knowledge of the customer (KYC),their financial behaviour and the transaction counterparty. 

These checks will be done by an automated System, while an Employee crosschecks them for additional security. 

The transactions observed on customer accounts for which it is difficult to gain a proper understanding of the lawful activities and origin of funds must therefore rapidly be considered atypical (as they are not directly justifiable). 

Any www.casinoxbit.com staff member must inform the AML division of any atypical transactions which they observe and cannot attribute to a lawful activity or source of income known of the customer. 

3) The third Line of Control: 

As a last line of defence against AML www.casinoxbit.com will do manually checks on all suspicious and higher risk users in order to fully prevent money laundering. 

If fraud or Money Laundering is found the authorities will be informed. 

Reporting of Suspicious transactions on www.casinoxbit.com

In its internal procedures, www.casinoxbit.com describes in precise terms, for the attention of its staff members, when it is necessary to report and how to proceed with such reporting. 

Reports of a-typical transactions are analysed within the AML team in accordance with the precise methodology fully described in the internal procedures. 

Depending on the result of this examination and on the basis of the information gathered, the AML team: 

will decide whether it is necessary or not to send a report to the FIU, in accordance with the legal obligations provided in the Law of 18 September 2017; 

will decide whether or not it is necessary to terminate the business relations with the customer. 

 

Procedures 

The AML rules, including minimum KYC standards will be translated into operational guidance or procedures that are available on the Intranet site of www.casinoxbit.com.

 

Record keeping 

Records of data obtained for the purpose of identification must be kept for at least ten years after the business relationship has ended. 

Records of all transaction data must be kept for at least ten years following the carrying-out of the transactions or the end of the business relationship. 

These data will be safely, encrypted stored offline and online. 

 

Training:

www.casinoxbit.com human employees will make manual controls on a risk based approve for which they get special training. 

The training and awareness program is reflected by its usage: 

-  A mandatory AML training program in accordance with the latest regulatory evolutions, for all in touch with finances 

-  Academic AML learning sessions for all new employees 

The content of this training program has to be established in accordance with the kind of business the trainees are working for and the posts they hold. These sessions are given by an AML-specialist working in the Bit Gaming LLC. AML team.

 

Auditing 

Internal audit regularly establishes missions and reports about AML activities. 

 

Data Security:

All data given by any user/customer will be kept secure, will not be sold or given to anyone else. Only if forced by law, or to prevent money laundering data may be shared with the AML-authority of the affected state. 

www.casinoxbit.com will follow all guidelines and rules of the data protection directive (officially Directive 95/46/EC) 

 

Contact us:

If you have any questions about our AML and KYC Policy, please contact us:

By email: support-team@casinoxbit.com

 

If you have any complains about our AML and KYC Policy or about the checks done on your Account and your Person, please contact us: 

 

By email: compliance@casinoxbit.com

 

Sign Up

Account

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For a new registration, please go to our homepage and click on one of the Register buttons. There you can register by entering your personal details in. The bonus is optional, you do not have to redeem it unless you would like to.

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Please register with the same email address again. Since your account hasn't been activated yet, you can do this step to request a new activation email with another activation code. Should the new activation code still not work, please contact us by sending a message via the Contact Form or Live Chat. Kindly mention the email address which has been used for registration and explain the situation.

I did not receive an activation email.

The activation email may take a few minutes and it may also end up in your spam or junk folder, so please check these inboxes as well. If you do not find an email, you can register with the same email address again to request a new activation mail. If you still do not receive the activation email, please send a messaeg to support via the Contact Form or Live Chat and mention the email address which has been used to register the account, requesting for the account to be manually activated.

Is the registration at Xbit Casino free?

Registration to our casino is completely free of charge.

How do I verify my address?

Proof of address may include any document that bears your full name, current address, as well as a recent date that is not older than six (6) months from the date of provision. Any sensitive information such as account balances may be blanked out. Allowed file formats are PDF, JPEG, PNG. Max. file is 2 MB. The following documents are accepted: Proof of Address - Bank Statement The easiest way to verify your address is to provide us with a bank statement that clearly indicates your full name, your bank details, bank logo as well as a recent date. Kindly note that should you choose to verify your address using other means, a bank statement may still be requested in the future. or Proof of Address - Utility Bill or Proof of Address - Phone Bill or Register confirmation / Residential confirmation or Any official letter from the government, insurance company or similar Kindly upload your proof of address in your account in Responsible Gaming > Upload Your ID or send it via the Contact form or Live Chat. Should you need any assistance, please don't hesitate to contact our customer support.

How do I verify my account?

To verify your account at Xbit Casino, please submit: - identification card - proof of address. This procedure allows us to safely authenticate the activity on our website and safeguard our customer's interests. We suggest you view our privacy policy for additional information. You can upload your documents as a digital photo or scan directly into your account under My Account > Responsible Gaming > Upload your ID +, or alternatively send the documents to via the Contact Form or Live Chat. It is important to look for a legible quality and avoid fuzzy, dark or pixelated photos with all four corners showing. After the confirmation of the documents, we can fully verify your account and you benefit from non-restricted access to your account.

How long does document verification take?

Every submitted document will be checked manually and therefore the process can take up to 72 hours due to the abundance of documents we receive daily. Please keep in mind that 72 hours represents the maximum time frame and usually we are faster. You will receive an email as soon as your documents have been checked.

How do I close my account?

An account closure is always possible by sending arequest for this via the Contact Form or Live Chat stating the reason for account closure. Please bear in mind that you can also limit yourself from using your account for a period of time by accessing My Account > Responsible Gaming > Access Control.

Why is my account closed?

Please contact our customer service team via the Contact Form or Live Chat and explain the situation. We will gladly investigate what is going on and fix any issue where needed.

How do I set a deposit limit?

By setting a deposit limit, you can deposit maximum the amount you have chosen for a certain period. You can set your own deposit limit in the section Responsible Gaming under My Account > Deposit Control.

How do I set a wagering limit?

By setting a wager limit, you can wager maximum the amount you have chosen for a certain period. You can set your own wager limit in the section "Responsible Gaming". If you cannot play in our Casino it is possible that you have set yourself a Wager Limit. To check how much you have wagered during a certain period, please open the Gaming History in your account.

How do I set a loss limit?

By setting a loss limit, you can lose maximum the amount you have chosen for a certain period. The loss is defined by your winnings minus your bets and is a negative number. You can set your own loss limit in the section "Responsible Gaming" -> "Loss Limit Control".

How do I change my details?

If you need to update your details, depending on the information you wish to update, please send a copy of your identification card and/or a recent proof of address via the Contact Form or Live Chat and ask to update your profile, with a short explanation why you want to update it.

How can I change my date of birth?

Please send your identification card to support@xbit.com or use Live Chat with a short explanation why you need to change your date of birth and we will gladly adjust your personal details.

How can I change my email address?

For security reasons, to change your email address you would need to do the following: - contact our support via the Contact Form or Live Chat from your new email address; - provide your currently registered email address; - provide us with information regarding your recently played slots and recently payment method used for deposits; - please also attach the copy of your ID.

I forgot my password.

In case you have forgotten your password, please go to the Log in form and click on ‘Forgot password’. Subsequently, you will receive an email containing password recovery procedure.

I locked my account.

If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention your username or the email address which has been used to register the account, requesting for the account to be unlocked.

I blocked my account.

If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention the email address which has been used to register the account, requesting for the account to be unblocked.

I cannot login.

Please make sure you are using correct username or e-mail address and password. If you have already used the password recovery, and still are not able to access your account, contact our support via the Contact Form or Live Chat for further assistance.

Deposit

What is the minimum deposit?

The minimum deposit at our casino is 10 XBU.

What is the maximum deposit?

The maximum deposit amount depends on the payment method you would like to choose. Please see our Banking page for more information. The link for this page can be found in the footer (lower part) of our website.

How can I make a deposit?

We offer a variety of crypto methods you may use to deposit. To make a deposit, simply open the deposit page and chose your respective payment method, then click on the "Deposit" button, enter the amount and select your preferred payment method.

Why can I not deposit?

Make sure you enter the required payment details correctly and check your available balance. Also, check if you have set a deposit limit and have reached the maximum amount. If the details are correct, you have money on your account and do not have any deposit limits set, please make a screenshot of the error message and contact our support team via the Contact Form or Live Chat for further assistance.

Do you charge commission for deposits?

No commission nor any fees are applied on deposits.

Withdrawal

What is the minimum withdrawal?

The minimum withdrawal at our casino is 10 XBU.

What is the maximum withdrawal?

We do not apply limits for your winnings withdrawals, nevertheless in case the winnings are greater than 5,000 XBU (or equivalent) the casino reserves the right to pay the winnings at a sum of 4,000 XBU (or equivalent) per week.

How do I request a pay-out?

You may request your payout on the withdrawal page. Simply click on your account section and then click the Withdraw section or go to Cashier and then select the Withdraw button. If you need further assistance, kindly contact us via the Contact Form or Live Chat.

Why was my withdrawal rejected?

Please pay attention to the following points: ? Request the withdrawal to the same payment method used for the last deposit, which generated your winnings (where applicable). ? If you were asked to complete verification, kindly upload the required documents, so we can proceed with your withdrawal. ? Please make sure you chose the correct payment method and enter correct payment details. ? Make sure you wagered your deposit amount at least one time, before requesting a withdrawal. If you need further assistance, please contact us via the Contact Form or via Live Chat.

How fast will my payout request be processed?

Withdrawals are paid as soon as possible, according to the queue. We maintain a target of forty-eight (48) hours to accept your request, but usually we process pay-outs within 24 hours.

I received less than the amount I withdrew.

Please contact our support team via the Contact Form or Live Chat and provide transaction screenshot. After the investigation, once we located the transaction we will contact you straight away.

I did not receive my winnings.

You will receive payouts once your request is accepted. The processing time depends on your payment method. If you have not received your pay-out following 3 working days from the day on which it has been requested, please contact our support via support@xbit.com for further assistance.

Can I cancel my withdrawal?

You may cancel your pay-out request on Withdrawal History page. If you cannot see the pending withdrawal, we might have processed it already. However, we gladly check if it is still possible to cancel it. Please contact us via the contact form or Live Chat for assistance.

Bonus

Where can I find my Free spins?

In order to access your free spins, please go to My Account > Free Spins. If you don't have access to this information or still cannot retrieve them, kindly contact us via the Contact Form or Live Chat for further assistance.

How do I get a bonus?

You may select a bonus upon registration or by clicking on ‘Promotions’. Here you will be able to see a list of bonuses which you are eligible for and claim the bonus. Please note that you will be also collecting Loyalty Points for your player activity.

Can I withdraw my bonus?

Bonus wagering requirement x40 applies. Once you reached the bonus wagering requirement the bonus can be converted to real money. Please note that the maximum amount of 2,500 XBU can be awarded. In case of free spins, the maximum amount is that of 100 XBU. You may request a withdrawal once the wagering requirement is completed. For more information please have a look at the bonus terms page.

What does wagering mean?

Wagering does not mean that you must win or lose your money - it means that you must bet the money in total in our Slot games. If you make a spin with a stake of 1 XBU per spin, then you have wagered 1 XBB. If you made 10 spins, you have wagered 10 XBB. Here is an example: If you, for example, have a bonus money amount of 100 XBB and you bet 1 XBB in a game and you win 2 XBB out of it. In the next round, you bet another 1 XBB and you do not win anything. You will have 100 XBB in your account again, but you will already have wagered 2 XBB. Wagering means the money that you are betting while playing. Every deposit needs to be wagered once. To wager a bonus you need to meet a certain wagering requirement. At our Casino the requirement is 40x which means that you have to wager your original credited bonus money 40 times. If you receive a bonus money amount of 100 XBB you would have to wager 4000 XBB in total. (40 times 100).

I cannot play my bonus.

Here could be a few reasons you are not able to play your bonus: - You still have real money in your casino wallet. Kindly note that you can access your bonus, once your real money balance is down to 0. - XBU You still have the remaining balance of the previously received bonus. Please note that bonuses do not combine. In order to play your next bonus, you need to consume or cancel previously received bonus balance. - You have set up a limit and reached the maximum amount. This might be a wagering limit - please check your Responsible gaming settings. If you have the required minimum Casino wallet balance, no limits and no remaining previous bonus balance, but still cannot play your bonus, please contact our support team via the Contact Form or Live Chat for assistance.

I cancelled my bonus by mistake.

Please contact our support team via the Contact Form or Live Chat for assistance.

Why was my bonus cancelled?

Please check the following: • Whether your bonus may have expired; • Ensure you didn’t request a withdrawal while still having a bonus not yet wagered; • Ensure the bonus was not cancelled; If not, kindly contact our support team via the Contact Form or Live Chat for further assistance.

Games

How do I take part in real money games?

To play for real money you would need to make a deposit. Please click on ‘Deposit’ followed by the amount and payment method you wish to select.

How do I take part in fun mode games?

We offer our customers an opportunity to PLAY FOR FUN as a demo version. To test our games, please hover across the game which you wish to play and click on ‘Play for fun’.

What is a plugin (plug-in)?

A plugin is a piece of software that acts as an add-on to a web browser and gives the browser additional functionality. Plugins can allow a web browser to display additional content it was not originally designed to display. Some of the games need to have Adobe Flash Player installed on your machine. Follow the instructions on the site how to enable Flash Plugin to make sure it will work.

Can I play on my tablet/mobile phone?

Absolutely. Many games are also available on mobile devices such as phones and tablets.

I am receiving a game error.

Please follow the instructions: • Logout from our site • Close the site • Clear browser cache • Clear browser cookies • Login and play Please find the instruction how to clear your browser’s cache and cookies here: https://www.wikihow.com/Clear-Cache-and-Cookies If the issue is persistent, please contact our support team via the Contact Form or Live Chat and provide a screenshot of the error message for further assistance.

When I try playing games I get a black screen.

Please pay attention to the following: • Make sure you have the latest Adobe Flash Player version and run the update if necessary. • Please make sure that your Flash Player is enabled and allowed for our site. If you still get a black screen, please make a screenshot and contact our customer support via the Contact Form or Live Chat for further assistance.

Other

You need help?

Do not hesitate to contact our professional and friendly customer support team via the Contact Form or Live Chat. You can find the Contact Form and Live Chat by clicking a Support button or link on our website.

What languages do you support?

Our customer service is currently available in German and English.

I have some suggestions.

Your feedback regarding our website, products and services is highly appreciated. As we are constantly trying to improve our casino and aiming to achieve the best user experience, we are more than happy to receive any feedback from your side. Kindly contact us via the Contact Form and we will do our best to realize your suggestions.

I want to promote your casino.

We are very happy that you are interested in an affiliate partnership. Please contact us on affiliates@xbit.com or click on the affiliates link on the footer of our website.

How do I become a VIP?

Becoming a VIP is an automated system and based on your deposited amount. In the My Account section you can find which VIP level you currently have and how much % is left until the next VIP level. Each VIP level offers (better) freebies and Loyalty Point accelration. Platinum and Diamond VIP level offers extra monthly prices, cash-backs and more. For more information you can visit our Loyalty & VIP page.
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